Website owner information Owner: Nguyen Quoc Tuan household business (trading name: fwdlab)
Business / tax ID: 033201005868
Address: Dong Xa Hamlet, Nguyen Trai Commune, Hung Yen Province, Vietnam
Responsible person: Nguyen Quoc Tuan
Website: fwdlab.tech · Email: support@fwdlab.tech · Zalo/Hotline: 0896207741 · Fanpage: facebook.com/sheetlab
Business / tax ID: 033201005868
Address: Dong Xa Hamlet, Nguyen Trai Commune, Hung Yen Province, Vietnam
Responsible person: Nguyen Quoc Tuan
Website: fwdlab.tech · Email: support@fwdlab.tech · Zalo/Hotline: 0896207741 · Fanpage: facebook.com/sheetlab
Warranty & updates
- Free lifetime updates — every bug fix and new feature is included at no extra cost.
- Technical support via Zalo 0896207741 / email support@fwdlab.tech for as long as you use the product.
- Critical issues (app not accessible): handled within 24 hours. Minor interface issues: 3–5 business days.
Returns / refunds
🛡 100% refund if the product doesn't match its published description.
- Conditions: you report the issue within 7 days of receiving the product, and the product has a defect or missing feature compared with its description that we cannot fix.
- Not covered when: you change your mind after using the product normally, or the issue comes from your own changes to the source code or Google account settings.
- How to request: contact Zalo 0896207741 or email support@fwdlab.tech and describe the issue. We try to fix it first; if we can't, we refund through the payment gateway you used (PayOS or Zalopay) within 7 business days.
See also: Delivery policy and Complaint resolution.