Support

Question library

Every question about products, buying and support — answered by fwdlab here.

General questions

What is fwdlab?

fwdlab builds management tools sized to each customer — from lightweight Google Sheets to Web Apps and custom applications — for managing work, people, sales and COD orders.

Learn more on our About us page.

Who is fwdlab a good fit for?
  • Online shop owners, freelancers — start right away with Google Sheets.
  • Small teams — lightweight task assignment, deadline reminders and timekeeping.
  • Mid-size and large businesses — delivered as a Web App or custom application.
  • People who want to sell digital solutions — join the seller or affiliate program.
What products does fwdlab offer?

There are currently 4 products: Task Tracker Pro, HR Os, SalesOS and COD Master Pro. See details in Templates and Web Apps. Businesses with their own workflow can order a custom Web App.

About the products

Is fwdlab installable software?

It depends: products running on Google Sheets or as a Web App only need a Google account and no installation. For custom applications deployed for businesses, the fwdlab team guides you specifically for each project.

Can I use it if I'm not tech-savvy?

Yes. The products are designed for non-technical users, come with a user guide, and our team supports you directly when needed.

Is my data safe?

See details in fwdlab's Privacy policy.

Buying & payment

How do I buy a product?

You can order directly via our Fanpage, Zalo OA or on fwdlab.tech. See each step in How to buy.

What payment methods are available?

Bank transfer via our Fanpage or Zalo, or pay by automatic bank transfer right on the website. Details in Payment methods.

Do I have to pay a monthly fee after buying?

No. fwdlab uses a one-time purchase model — you own it for life, with no maintenance fees.

Can I get a return or refund?

See details in fwdlab's Warranty & returns policy.

Support & warranty

Who do I contact if something goes wrong?

Message us directly via Zalo OA, our Fanpage or email support@fwdlab.tech — our customer care team helps during business hours (8:00–17:30).

Does fwdlab have a community support group?

Yes. Join fwdlab's Zalo community to ask questions, get management tips and hear about new versions with other users.

Seller program / Affiliates

Can I become an affiliate / resell fwdlab products?

Yes. There are 2 ways to work with us:

1. Affiliate program (share links): sign up for free with your fwdlab account, get your own link and earn commission when customers buy through it. 30-day cookie tracking — customers who come back later still count for you.

TierConditionsCommissionMinimum withdrawal
SilverAll new affiliates30%100,000₫
Gold5 successful orders40%50,000₫
Diamond20 successful orders45%Unlimited

Commission is held for 7 days after the order is confirmed, then automatically becomes "Available to withdraw". Sign up on the affiliate page.

2. Seller program (sell your own products): open a store and list your own Templates or Web Apps. Your profile is reviewed before you can list products. Sign up at Seller program.

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Can't find the answer you need?

Message fwdlab now via Zalo, our Fanpage or email — our support team replies during business hours.